Returns
We want you to be completely satisfied with your purchase. If you would like to return an item, it must be in the same condition as it was received — unworn, not altered or washed, and with all tags (if applicable) attached. 

Returns are eligible for store credit only.

All shoes, hats, hair accessories, home & living items, toys, and swimwear are considered final sale and may not be returned. All items purchased with a discount of 15% or greater are considered final sale and may not be returned.

All eligible returns must be postmarked within 7 days.

If the above conditions are met, please visit our self-service returns center here.

You will be responsible for paying for your own shipping costs for returning your item. Please note that shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, a store credit will be applied to your account.

Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales), are ineligible for store credit, refund, or exchange. Orders with special discount codes applied, may not be eligible for return – please reach out to the team at hello@juniegrey.com if you have any questions.

Exchanges
We currently do not offer exchanged due to limited inventory. The fastest way to ensure you get your desired item is to place a new order with us.

Cancellations
Due to Shopify's newest policy of non refundable fees when orders are being cancelled there's a 10% restocking fee for any cancellations once the order has been placed. Orders that have been processed are not eligible for cancellation

Damaged/Faulty Items
If you have received a damaged/faulty item, it must be reported to us within 3 business days from the delivery date by visiting our self-service returns center here.

We will make every effort to make it right and provide you with a pre-paid shipping label to send the damaged/faulty item back with. A replacement or refund will be issued at your discretion. 

Pre-Orders
Orders placed on pre-orders cannot be cancelled once the order is confirmed. All pre-order items are made to order and your order is a commitment to purchase.

Sale items (if applicable)
All sale items are considered final sale, no exceptions. Please e-mail us at hello@juniegrey.com for any questions prior to placing your order. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a shipping label is requested, you will be deducted $7 from you store credit.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are not responsible for any lost or stolen packages. Junie Grey is responsible for your order until the point it is picked up by the mail carrier. We do not have control of the shipping timeline of your package once it leaves our doors, and we are not responsible for delayed, lost, or stolen packages. We do offer shipping insurance as a paid option during checkout, available through Route.