Returns
We want you to be completely satisfied with your purchase. If you would like to return an item, it must be in the same condition as it was received — unworn, not altered or washed, and with all tags (if applicable) attached.

All hats and swimwear are considered final sale and may not be returned. All sale items and items purchased during flash sales may not be returned.

If the above conditions are met, please visit our self-service returns center here.

You will be responsible for paying for your own shipping costs for returning your item. Please note that shipping costs are non-refundable.

Returns sent without prior approval will be rejected, disposed, and not eligible for a an exchange and/or store credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, a store credit will be applied to your account.

Exchanges
We currently do not offer exchanged due to limited inventory. The fastest way to ensure you get your desired item is to place a new order with us.

Damaged/Faulty Items
If you have received a damaged/faulty item, it must be reported to us within 3 business days from the delivery date by visiting our self-service returns center here.

We will make every effort to make it right and provide you with a pre-paid shipping label to send the damaged/faulty item back with. A replacement or refund will be issued at your discretion. 


Sale items (if applicable)
All sale items are considered final sale, no exceptions. Please e-mail us at hello@juniegrey.com for any questions prior to placing your order. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are not responsible for any lost or stolen packages. Junie Grey is responsible for your order until the point it is picked up by the mail carrier. We do not have control of the shipping timeline of your package once it leaves our doors, and we are not responsible for delayed, lost, or stolen packages. We do offer shipping insurance as a paid option during checkout, available through Route.